MiniChat Contact
Contact
One email address covers everything on minichat.me: technical trouble, billing, reports and data requests. This page says which route fits which problem, what to send, and what to expect after you press send.
How do I contact MiniChat?
Email [email protected]. Say what happened, when, and on which device or account.
One address
By email, at [email protected]. There is no contact form on this page and we will never ask for your password by email or in a chat. A clear message gets a better answer than a one-line "it does not work", so the rest of this page says what to put in it.
Find your row
It depends on what went wrong. Some things are quicker to fix yourself; for the others, the last column is what to send.
| Problem | Try first | If you write, include |
|---|---|---|
| Camera or sound will not work | The permission fixes in the help centre | Device, browser name and version, and what you see on screen |
| Coins missing or a charge you do not recognise | Reload the page and check your balance | Date, amount, payment method and the email or ID on your account |
| Someone broke the rules on a call | Report from the call screen while the call is open | Approximate time of the call, their display name and what happened |
| A question about free matches | The page on whether MiniChat is free | What the Reward Center showed and when |
| Someone I followed is missing from my list | Open the site in the browser you followed them in, and think back to whether its data was cleared | Your account email or ID, and the display name of the person |
| Coins were taken for a call from a profile that never connected | Reload the page and check your balance | The time of the call, their display name and how many coins went |
| Account or data deletion | Nothing to try first | The email linked to the account, or the ID shown in your profile |
| Someone who looks under 18 | Report from the call screen | Display name and the time you saw them |
Never send card numbers, passwords or identity documents by email. We do not need them to help you.
What to expect
We do not publish a guaranteed reply time, because a promise we might miss is worse than none.
Two things are in your hands and both shorten the wait. Send everything from the table above in your first email, so nobody has to write back asking for it. And if you need to add something, reply on the same thread instead of starting a new one. For a payment problem, say so in the subject line.
An inbox is the wrong tool for an emergency. When someone is at risk, or the law has been broken, your local police come first and a message to us comes second.
Billing
Work through three steps, in this order.
Refresh the page and check your coin balance. A purchase that seemed to fail may simply not have shown yet.
Date, amount and payment method, plus the email or ID on your account. Leave your full card number out.
Put "payment" in the subject line and the facts in the body. Refund rules are in the terms of service.
Your data
Send a short email from the address on your account. If you never signed in, quote the ID shown in your profile instead, since that is how a guest session is identified. Two lines are enough: "Please delete my MiniChat account and data. My account email or ID is …".
The privacy policy explains what is erased and what the law requires us to keep, and the terms of service cover coins on a closed account.
Faster than email
Quite possibly. The help centre covers camera permissions, sign-in and coins. Is MiniChat safe explains blocking and reporting. Is MiniChat free sets out what costs coins. And the about page says what the site is and who it suits.
Keep reading
FAQ
No. Guests can write as well. With no account email to quote, give the ID shown in your profile and name the device and browser you were on, so the right session can be found.
Look in your spam folder first, in case the answer landed there. If nothing is there, reply once on your original email instead of sending a new one, so the earlier details stay attached to the conversation.
Email support with the approximate time of the call, the display name if you remember it and a short account of what happened. Reporting from the call screen is quicker, so use that whenever you still can.
[email protected] is the address: give the date, the amount and the payment method, along with the email or ID on your account, so the charge can be checked against your coin history. Do not include your full card number.
Not at present. Support is by email, which lets the details of your account be looked at before anyone answers.
Your full card number, any password and photos of identity documents. None of them is needed to look into a problem.
Sorted? Back to the fun part
Press Start whenever you are ready. No account needed, free to start.