Help Center

1. The camera will not start

• Check that your browser has permission: open the site settings for minichat.me (the padlock or "aA" icon beside the address) and switch Camera to Allow.
• A video meeting or another tab may be hogging the camera; shut those first.
• iPhone owners should open the site in Safari; Android owners, in Chrome. In-app browsers inside social apps often block cameras.
• Reload the page after changing any setting.

2. Sound is missing on one side of the call

• Set Microphone to Allow in the same site settings.
• Check that the phone is not on silent and that media volume is up.
• Bluetooth headphones sometimes grab the microphone; disconnect them to test.

3. The wait for a match drags on

Matching depends on who is online and free at that moment. Quiet hours mean longer waits. You can also open Who's online, pick a person and call them from their profile.

4. The video is frozen or blurry

This is nearly always the connection. Move closer to your router, switch between Wi-Fi and mobile data, and close downloads or streams running in the background.

5. Signing in and guest sessions

You do not need to sign in to chat. A guest session is created automatically and lives in your browser. If you clear your browser data or change device, the guest session does not follow you.

Nothing stops you from starting as a guest and adding a sign-in afterwards, from inside the site, if you want to keep your account with its follows and coins.

6. Reward Center claims and your free matches

New visitors receive free matches. More come from Reward Center claims, which you make at the top of the match screen, several times a day. The amounts on offer are shown there and can change. If a claim did not register, reload the page before writing to us.

7. Coins and payments

• Coins normally show in your balance after a successful payment. If they have not appeared, reload the page and check again.
• Still missing? Email the date, amount and payment method. Do not send your full card number.
• The price of a call you start from a profile is shown before you connect.

8. Adding MiniChat to your home screen

On iPhone: Safari → Share → Add to Home Screen. On Android: Chrome → menu → Add to Home screen. On a computer: the small install symbol beside the address, or a bookmark. The MiniChat app page has more detail.

9. Still stuck?

Write to [email protected] and tell us which device and browser you use, plus exactly what appears on your screen. The contact page lists what to include for each kind of problem.